Privacy Policy
Effective Date: 31 October 2025
Controller: Gwendolyn Jones, trading as So Not Typical
Address: 56 Dells Lane, Biggleswade, Beds SG18 8LP, UK
Email: [email protected]
We are committed to protecting your privacy and fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, and outlines your privacy rights.
1. Information We Collect
We may collect your name, contact details, payment information, and any information you choose to share during coaching, supervision, or therapy. We may also collect special category data (such as information relating to your neurodivergence, health, or sexuality) when relevant to your work with us.
2. How We Use Your Data and Legal Basis
We use your personal data to deliver coaching, therapy, and training services (lawful basis: contract), to send newsletters where you have opted in (lawful basis: consent), and to improve our services (lawful basis: legitimate interest). We will never sell your data.
3. Data Processors
We work with trusted processors who act on our behalf, including Kajabi (course hosting), Zoom (video), Calendly (scheduling), Google Drive and Dropbox (file storage), QuickBooks (Intuit) (accounting), DocuSign (e-signing), and Google Analytics (website analytics). All processors comply with UK GDPR standards and data-protection agreements.
4. Data Retention
Coaching, supervision, and therapy records are retained securely for 7 years after the end of your engagement to meet professional and insurance requirements. Marketing data is retained for up to 7 years or until you unsubscribe. Financial records are kept for at least 7 years as required by law.
5. International Transfers
Where our processors transfer data outside the UK or EEA (for example, to the United States), we ensure appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses are in place.
6. Your Rights
You have the right to access, rectify, erase, restrict processing, object, and data portability (where applicable). You may withdraw consent at any time. If you wish to exercise your rights, contact [email protected] or write to us at our address above. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
7. Cookies
Our website uses cookies to analyse traffic and improve your experience. You can accept, reject or manage cookies through our banner or browser settings. Essential cookies are required for functionality, while analytics cookies help us improve the site.
8. Accessibility
We aim to make our website and services accessible to all. If you need information in an alternative format or require adjustments to engage with coaching or therapy, please email [email protected].
9. Contact
For data-protection queries, contact Gwendolyn Jones at [email protected] or by post to 56 Dells Lane, Biggleswade, SG18 8LP, UK.
